INFORMATION ON THE INVESTMENT FUND COMPANY
1. The company of an investment fund company:
VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A. (hereinafter also referred to as: "Company").
2. Authorization to provide the service:
VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A. on the basis of the permit and the applicable legal regulations, it is authorized to conduct activities in the field of intermediation in the sale and redemption of participation units in investment funds - Decision of the Polish Financial Supervision Authority, issued on August 20, 2021 no. DFF.4020.1.56.2020.JG
The Company conducts brokerage activities in the sale and redemption of only participation units in funds managed by the Company.
3. Ways of communicating with the Company:
With VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A. you can communicate by phone, by mail, by e-mail and in person at the seat of the Society, using the contact details indicated in point 4 below.
4. Data allowing direct contact with the Society:
VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A.
Aleje Jerozolimskie 162A, 02-342 Warsaw
tel. +48 22 27 42 300
e-mail: biuro@vigcq-tfi.pl
www.vigcq-tfi.pl
5. Basic rules for submitting and settling complaints:
The customer may submit a complaint in the following way:
- in writing, in person during a visit to the seat of the Company or by post or courier sent to the address of the seat of the Company: VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A., Aleje Jerozolimskie 162A, 02-342 Warsaw;
- orally, in person during a visit to the seat of the Society for the record drawn up by an employee of the Society or by phone at the following telephone number: +48 22 43 15 230 (Mon-Fri, 09.00-17.00);
- electronically, via the contact form available on the Society's website (>> Contact Form) or via e-mail at: vigcqtfi@psat.pl;
The Company considers the complaint immediately, but not later than within 30 days from the date of receipt of the complaint.
In particularly complicated matters, preventing the consideration of complaints and replying within the time limit referred to above, VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A. informs the customer who filed the complaint about it, in writing by registered letter with acknowledgment of receipt or via e-mail, if indicated by the customer as the preferred form of contact, stating:
- the reason for the delay;
- the circumstances necessary to determine the complaint consideration;
- expected time for considering the complaint and answering it, which may not exceed 60 days from the date of receipt of the complaint.
An appeal against a complaint may be submitted by the customer within 30 days from the date of receipt of the response to the complaint.
Detailed rules for submitting and handling complaints are described in the „Procedurze rozpatrywania reklamacji w VIG / C-QUADRAT Towarzystwie Funduszy Inwestycyjnych S.A.”
6. Policy of counteracting conflicts of interest:
A conflict of interest may arise in particular when VIG / C-QUADRAT Towarzystwo Funduszy Inwestycyjnych S.A., the entity referred to in art. 45a paragraph. 1 of the Act of 27 May 2004 on investment funds and management of alternative investment funds, a shareholder of the Company or an obligated person or a person directly or indirectly related to the Company by a control relationship:
- can make a financial profit or avoid a financial loss at the expense of the investment fund, its participants, clients or the Company; or
- has an interest in a specific performance or result of a service, or an action performed for the benefit of an investment fund, its participants or clients, or a transaction carried out on behalf of an investment fund, participant or client, which is inconsistent with the fund's, participant's or client's interest in that outcome; or
- has reasons of financial or other nature to put the interests of the investment fund, participant, client or group of participants or clients above the interests of another investment fund, participant, client or group of participants or clients;
- performs the same activities for the investment fund and for another fund or participant or client; or
- receives or receives from a person other than the investment fund or its participants or clients, in connection with fund management activities or the provision of services to clients, incentives in the form of cash, tangible goods or services, other than a standard commission or fee for a given service .
If an obligated person identifies an emergence or possibility of a conflict of interest, also concerning a given obligated person, the above mentioned circumstances should be informed.
Obliged persons reporting the occurrence of a conflict of interest that concerns them should immediately cease making any decisions and performing any official activities in the scope relating to the reported conflict of interest, for the time necessary to revoke it or remove its effects (suspension of activities).
The Company has developed and implemented organizational solutions to prevent conflicts of interest, including:
- limiting the possibility of exerting an unfavorable influence on the manner in which the obliged person performs activities as part of the activities carried out by the Company;
- prohibition of simultaneous or consecutive performance by the same obliged person of activities in the scope of the Company's activities, if this could have a negative impact on the proper management of conflicts of interest.
The policy of counteracting conflicts of interest is described in the "Regulaminie zarządzania konfliktami interesów w VIG / C-QUADRAT Towarzystwie Funduszy Inwestycyjnych S.A.", which also takes into account the rules related to making own transactions.
At the client's request, additional information on the policy of counteracting conflicts of interest is provided by the Company on a durable medium or via the website, if the legal requirements for the provision of the above-mentioned information via the website have been met.
7. Costs and fees related to the activity of intermediation in the sale and redemption of participation units in open-end investment funds or specialized open-end investment funds managed by the Company
The current costs and fees related to the service are available on the Company's website.
8. The amount of the maximum remuneration of the Company for the management of a given investment fund and the rules for calculating and collecting remuneration depending on the result of the investment fund, if such remuneration is provided for in the articles of association of a given fund
The current amount of the Company's maximum management remuneration is available on the Company's website.
9. Methods of transferring orders for purchase or redemption of participation units, instructions or other declarations of will related to participation in the fund to the Company
The client may submit orders, instructions and declarations at the headquarters of the Company, in writing, on the forms prepared by the Company. The Undertaking may provide other electronic tools for placing orders in cooperation with the transfer agent.
10. Basic principles of intermediation in the sale and redemption of participation units in open-end investment funds or specialized open-end investment funds managed by the Company
- An employee of the Company, before accepting the order, enables the Client to get acquainted with the characteristics and risks related to participation in funds / sub-funds, providing the necessary information about the rules of participation in funds / sub-funds, including information on costs and fees related to participation in funds / sub-funds and existing conflicts of interest, with the proviso that the Company does not offer investment advisory services.
- Before accepting the first order resulting in the purchase, exchange or conversion of participation units, the Employee of the Insurance Company asks the Client to complete the MiFID Questionnaire, which is necessary to assess the suitability and target market of the fund / sub-fund for the Client.
- When selling units, the Company provides Clients with the Key Investor Information or Information for AIF Clients free of charge, enabling them to read them before purchasing the units.
- Before making a transaction, the Company identifies its clients in accordance with the requirements of the provisions on counteracting money laundering and terrorist financing.
- Customer orders are accepted on the forms accepted by the Company.
- The Company does not accept funds for the purchase of participation units. Payments for the purchase of participation units of funds / sub-funds should be directed directly to the purchase account of the relevant fund / sub-fund.